Cheap UK Web Hosting

Below is our charter in how we deal with our customers, covering points including communications, billing, privacy & security and making complaints.





Customer Charter

We will ensure that you receive the highest level of courtesy at all times.
Communication is via the online ticketing system and email. Aftersales / support will be dealt with via these means. Pre-sales can be in the form of a telephone call to our listed number
All your invoices will be available to you on-line, these will be in your password controlled client control panel area.
You will have 24 hour a day access to all your financial information through your control panel.
You will have the ability to view your invoices in a printer-friendly format.
We guarantee accurate and reliable billing
Privacy and Security
We will never sell your personal details to other companies.
Online transactions made via Paypal with be made through their own secure servers. Our servers have SSL enabled in areas of our website that require personal information.
See also our privacy page Privacy Policy
If you have a complaint, please raise a ticket from your secure client area under the support tab and choose complaints in the drop down box
All complaints will get a formal response within 24 hours.
All complaints will be fully documented and confirmed with you.
If you feel that the response is not satisfactory, you are able to esculate the ticket from the client area
Compare Packages
Please note that not all of the above features are included in all packages. Please check the comparison page for full details.
Abuse contact
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Cheap UK Web Hosting

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