Cheap UK Web Hosting
Below is our charter in how we deal with our customers, covering points including communications, billing, privacy & security and making complaints.
Communication is via the online ticketing system and email. Aftersales / support will be dealt with via these means. Pre-sales can be in the form of a telephone call to our listed number
You will have 24 hour a day access to all your financial information through your control panel.
You will have the ability to view your invoices in a printer-friendly format.
We guarantee accurate and reliable billing
Online transactions made via Paypal with be made through their own secure servers. Our servers have SSL enabled in areas of our website that require personal information.
All complaints will get a formal response within 24 hours.
All complaints will be fully documented and confirmed with you.
If you feel that the response is not satisfactory, you are able to esculate the ticket from the client area